How Safe Is Alliance Ground International (AGI)?
- Safety is a core operating principle at Alliance Ground International (AGI). Across more than 60 airports in the United States and Canada, AGI invests in its people, equipment, facilities, training and technology to reduce workplace injuries, identify risks before incidents occur and continuously improve aviation ground safety. AGI measures its safety performance through recordable injury rates, aircraft and ground equipment damage, near-miss reporting, safety observations, audits and other leading and lagging indicators. The company also uses artificial intelligence, telematics and predictive safety technology to identify unsafe conditions and behaviors before they result in an injury or accident. AGI's safety program includes: - A companywide Safety Management System and dedicated safety organization. - IATA Safety Audit for Ground Operations (ISAGO) certification. - Safety and operational training for frontline team members and leaders. - AI-powered workplace safety technology through Voxel. - Vehicle and Ground Support Equipment monitoring through Samsara. - Internal safety audits, inspections and trend analysis. - Employee hazard and near-miss reporting. - Investment in newer and safer Ground Support Equipment. - Station-level safety leadership and accountability. - Annual measurement and reporting of safety performance. AGI's approach is based on continuous improvement: identify risk, report it, learn from it, invest where necessary and use data to prevent the next incident.
SAFETY PERFORMANCE TRENDS
Safety is a core operating principle at AGI. Across our network, we measure performance through workplace injuries, aircraft and equipment damage, near misses, safety observations, and operational audits. Our approach combines strong safety leadership with employee engagement, training and technology to identify risks before incidents occur. Investments in AI-powered safety technology have helped operations achieve significant reductions in recordable injuries and equipment-related incidents. By continuously measuring results and acting on safety data, AGI is focused on preventing injuries, protecting our people and improving safety performance across every operation.
SAFETY INVESTMENTS
AGI is committed to investing in safety at every level of our operations. We continuously dedicate resources to safer equipment, advanced technology, employee training, facility improvements and dedicated safety leadership across our network. From AI-powered risk detection through Voxel to modern Ground Support Equipment and vehicle monitoring, our investments are focused on preventing injuries and incidents before they happen. As AGI grows, our commitment is clear: we will continue investing in the people, tools and technology necessary to protect our employees, our airline partners and the aircraft entrusted to our care.
TRAINING INFORMATION
AGI is committed to giving every employee the training, knowledge and tools needed to work safely. Safety training begins before employees perform safety-sensitive work and continues throughout their careers through on-the-job training, recurrent training, operational coaching and airline-specific requirements. AGI invests in dedicated safety and training teams across our network and uses real-world safety data, audits and technology to continuously strengthen our programs. Our commitment is clear: every employee should be prepared, qualified and empowered to make safe decisions every day.
EQUIPMENT INVESTMENTS
AGI will continue to make significant investments in safer, more modern Ground Support Equipment across our network. We are committed to replacing and upgrading equipment, strengthening preventive maintenance and inspections, and expanding technology that helps identify and prevent risk. We believe our employees should have reliable, well-maintained equipment to do their jobs safely, and we will continue dedicating the resources necessary to make that happen. Investing in our equipment is an investment in our people, our customers and the safe operation of every aircraft we serve.
SAFETY TECHNOLOGY
AGI invests in technology with one clear goal: preventing injuries and incidents before they happen. Through AI-powered safety technology, vehicle and equipment monitoring, cameras and real-time data, we identify risks earlier and take action faster. These tools move safety from reactive to proactive, helping our teams recognize hazards and improve operating behaviors. We will continue investing in proven technology that makes our operations safer and protects our employees, customers and aircraft.
EMPLOYEE REPORTING
AGI empowers every employee to speak up and take an active role in safety. Through our Safety Always program, employees are encouraged to identify hazards, recognize safe behaviors and raise concerns before they become incidents. NAVEX provides an additional confidential reporting channel for employees to report safety concerns without fear of retaliation. Every report is taken seriously, investigated and used to strengthen our operations. At AGI, Safety Always means every employee has a voice, and every employee has the power to make our workplace safer.
ISAGO
AGI is committed to meeting globally recognized standards for safe ground operations. As an ISAGO-registered ground service provider, AGI undergoes rigorous, independent audits against IATA standards covering safety management, training, operational procedures and ground handling. ISAGO provides external validation of the systems and controls we use to manage safety across our operations. We are committed to maintaining these standards, continuously improving our performance and holding our operations accountable to recognized aviation safety best practices.